Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
6.6/10
Nice
Rooms
7.6
Location
7.8
Service
8.2
Dining
6.2
Guest reviews
6.6/10
based on 5 reviews
4/5
based on 635 reviews
8.8
8.8/10 based on 1371 reviews
#1 of 4 hotels in Wilmslow based on Tripadvisor
Lee
United Kingdom,
May
2024
7.4/10
I was pleasantly surprised by the size of the room, larger than I had expected, although it didn't quite meet the superior level I anticipated for £88 per night. The room was clean, neat, had a comfortable bed, and a good air conditioning system. On the upside, the room offered good space and cleanliness.
Rooms
8.0
The room was larger than expected and very clean with good space.
Service
9.0
The service was fantastic, the staff went above and beyond to be friendly and helpful, even offering us bottled water when we had an issue with the vending machine. They were pleasant on arrival and very nice on departure.
Location
8.0
The location was perfect for our needs, being close to the venue at a competitive price. It was in walking distance of most attractions, attractive, clean, and had friendly staff. However, it was a bit far from some pub meals due to quality concerns.
Dining
5.0
The dining experience left much to be desired, with some items not meeting expectations for the price paid. The service was slow, and portions were small, but it wasn't terrible overall.
Facilities
7.0
The facilities were basic but sufficient for a comfortable stay.
Kevin
United States,
March
2024
8.6/10
The hotel offers quiet and comfortable rooms with good beds and pillows, spacious and clean accommodations overlooking the peaceful wood. The service is courteous and helpful. The location is perfect for shopping and those flying from Manchester Airport. The dining experience is faultless with an amazing selection, but prices may be steep for light eaters. Overall, a great place to stay with a few minor drawbacks.
Rooms
9.0
The rooms were spacious, clean, and quiet, providing a great place to stay.
Service
8.0
The staff was helpful and courteous, offering excellent personal service.
Location
9.0
The hotel is perfectly located near shops, supermarkets, and close to Manchester Airport without extra expenses.
Dining
8.0
The dining experience is amazing with an impressive selection, although prices may be high for light eaters.
Facilities
9.0
The hotel facilities are well-maintained and offer a pleasant stay.
Mike
United States,
March
2024
7.8/10
My experience at the hotel was a bit mixed. The room, supposed to be superior, didn't feel so, lacking some TLC, but it was clean and had a good size despite feeling a bit cramped. The staff was friendly and very helpful, which made my stay more pleasant. The location was convenient, close to amenities and the train station, with a plush and extremely comfortable bed. The dining options were decent but could be improved, although the pastries were delightful.
Rooms
7.0
The room, although advertised as superior, didn't feel that way. It was clean and of a good size, but could use some maintenance.
Service
9.0
The staff was friendly and incredibly helpful. I even found my lost car keys at the reception, making my day much easier.
Location
8.0
The location was great, within walking distance of most places, and the bed was amazingly comfortable. The only downside was the limitation of local pub meal quality.
Dining
7.0
The dining experience was good overall, but the meals were not freshly cooked and the plates were served cold. However, the staff was polite and the food quality was excellent.
Facilities
8.0
The facilities were satisfactory overall, although some areas could use enhancements. The hotel had a good parking policy and excellent cleanliness.
Katharine
United Kingdom,
July
2023
6.0/10
The hotel was a mixed experience with some positives like friendly staff and great location but also some drawbacks such as noisy surroundings and worn-out facilities. The rooms were comfortable, but the noise from nearby rooms kept me up all night. The staff were friendly and accommodating. The location was convenient with many shops and restaurants nearby, but the noise from a party kept me awake into the early hours. Dining options were limited and a bit overpriced for what was offered. The facilities needed some updating as they looked tired and worn.
Rooms
7.0
The rooms were comfortable.
Service
8.0
The staff were friendly and accommodating.
Location
6.0
The location was convenient with shops and restaurants nearby.
Dining
5.0
Limited dining options and overpriced.
Facilities
5.0
Facilities looked tired and worn.
Janet
United Kingdom,
April
2023
6.8/10
My stay at this hotel in Wilmslow had its ups and downs. The room I initially stayed in was noisy due to external noise and slamming doors, but the alternative room at the rear was lovely and spacious. The staff's response to the noise issue was disappointing. On the bright side, Wilmslow itself offers a vibrant pub scene and a great market day with diverse stalls to explore.
Rooms
7.0
While the first room was noisy with slamming doors and external noise, the alternative room at the rear was spacious and lovely.
Service
7.0
The staff was friendly overall, but their response to the noise issue was lacking.
Location
8.0
The hotel's location is convenient with a vibrant pub scene and restaurants nearby in Wilmslow. The room at the rear ensures a peaceful stay.
Dining
6.0
Dining options were varied around Wilmslow, but the hotel's dining experience was not highlighted positively.
Facilities
6.0
The hotel lacks adequate soundproofing and proper door mechanisms, affecting the overall stay experience.
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